The BOT announced policies for managing fraud risks in financial transactions, establishing a minimum standard for financial service providers. These policies encompass prevention, detection, and response measures, including:

•  Enhancing the security of mobile applications

•  Prohibiting messages with attached links, which could be used for scams

•  Restricting each bank's mobile banking account to use on only one device

•  Implementing facial recognition for identity verification

The BOT promoted the Central Fraud Registry (CFR) system to support information sharing about money trails and mule accounts among financial institutions, while also requiring dedicated emergency contact channels available 24/7, separate from standard communication lines.

The Ministry of Digital Economy and Society established the Anti Online Scam Operation Center (AOC 1441) as a central hub for comprehensive incident reporting.

The BOT enhanced measures for detecting mule accounts, aiming to disrupt the cycle of scammers money transfers with key policies that have helped significantly reduce the number of victims from money-siphoning apps and enabled the effective suspension of numerous mule accounts.

• Exchange information on high-risk individuals within the Central Fraud Registry (CFR) across banks to ensure coverage, speed, and a unified standard.

• Shift the detection from "account" level to the "individual" level, enabling swifter, more robust action on suspicious accounts, both existing and newly opened ones.

•  Enhance services to lock account limits and adjust the transaction threshold requiring facial recognition for online transactions, giving the public more options to reduce risk for themselves.

The BOT issued additional measures to purge more of the mule accounts, expand the screening of high-risk individuals and intensify account management. Beyond freezing outgoing funds and rejecting new account openings, the new approach also includes preventing incoming funds from suspicious accounts, aiming to prevent damage at the source and save scam victims from lengthy legal processes to retrieve their money.

A new Notification is to be issued  to enhance the security of mobile financial and payment services for financial institutions. This upgrade to mobile banking apps aims to stay ahead of risks from cyber threats and unauthorized payment fraud, where criminals impersonate victims to transact on their behalf. 

The BOT has been integrating cooperation with partner agencies (Department of Business Development, Anti-Money Laundering Office, Cyber Crime Investigation Bureau, Central Investigation Bureau, AOC) to drive measures for managing mule accounts held by legal entities. It is also working together with the Securities and Exchange Commission, partner agencies, the Thai Bankers’ Association, and the Thai Digital Asset Operators Trade Association (TDO) to develop guidelines for addressing digital asset mule account issues.

The BOT supports the principles and has collaborated with relevant agencies to provide feedback and improve the content of this Emergency Decree. The aim is to enhance the effectiveness of the measures. The BOT is currently in the process of preparing BOT Notifications to clarify the duties and responsibilities of financial institutions and payment service providers.

The BOT would issue a BOT Notification in May 2025 to define the duties of financial institutions and e-money business operators according to principles of shared responsibility under the Emergency Decree on Measures for the Prevention and Suppression of Technology Crimes (No. 2), B.E. 2568 (2025).

BOT is preparing to issue a comprehensive Notification on digital fraud management, providing service providers with an integrated framework for prevention, monitoring, detection, handling, remediation, customer care, and the promotion of customer self-protection. This initiative aims to minimize potential damage effectively and proactively.